WHO ARE WE?
Key Space Hosting, a GB based company, headquartered in Kent. Our company aims at providing a large number of professional services in the following fields of activity: web hosting, domain registration and quality customer support.
It may sound unbelievable but the majority of the big companies in the web hosting business usually do not invest much in the development of new technologies. Instead they rely on 3rd party solutions and software. Unlike theirs, our hosting software was created, developed and designed in-house by us. Moreover, our business approach is human-oriented in that our client support is a centre factor in the quality hosting service that we offer.
WHAT IS OUR CLIENT BASE LIKE?
Our ready solutions enable small and medium-sized enterprises to gain money from their websites and respective online activities. The online presence in the ever expanding global network allows companies and individuals alike to take advantage of the World Wide Web.
The rivalry between the companies engaged in e-business, especially those in the web hosting industry, raised the stakes so high that the choice of an appropriate data centre has come to be a crucial factor in the provision of a quality hosting service. As a valued web hosting client of Key Space Hosting you will enjoy all the benefits of our state-of-the-art data centre's located in Fremont, California and Maidenhead, Berkshire, United Kingdom, London England.
Beside the well-chosen Data centre, we have achieved another good balance: new and fast servers, which work in perfect synchronicity with our web hosting software: Intel Xeon 2.4Ghz Quad Core (2400Mhz) with 4MB Cache; Memory: 4GB RAM; Storage: 2 x 750gb SATA in RAID1 configuration Network Card: 1GB Operating System: Debian Linux..
Daily back-up is available to ensure that the hosted data stays safe.
WHERE IS YOUR CUSTOMER SUPPORT?
We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.
Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
Help centre. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help centre with new entries.
Ticketing System. If you still haven’t found the answer to your question in the Help centre, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
2. BY PHONE. YOU CAN CONTACT US AT:
- UK PHONE: +44-20-7993-2768
- US TOLL FREE PHONE: +1-800-574-0902
- INTERNATIONAL PHONE: +1-510-870-2470
Please, prepare your account information in advance when calling us to request help, and quote the ID code: 92527
3. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of Key Space Hosting and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.
WHY IS OUR HOSTING SO CHEAP?
We supply you hosting for a small amount of money for the best service we can do this because there are transaction fees that we cover and instead of paying monthly, which would mean more transactions fees a month, that these transaction fees only occur every 12 months. Unfortunatly this means you can not pay monthly, but this greatly improves our prices that we will keep for you.
CAN I HAVE A DEMO OF THE CONTROL PANEL?
Sure! We recommend anyone interested in Key Space Hosting services to try out our demo account to ensure that you get a the best possible idea of how our services works, please login to our demo account by going to our login page and using the details below:
- User: demoacc
- Password: demo
I DO NOT LIKE YOUR PLANS CAN I CHOOSE A CUSTOM PLAN ?
We are always improving our plans if you need a specification that is not here or included in one of our plans, then give Key Space Hosting an email. We are incharge of controlling the hosting packages that Key Space Hosting Supply. email@example.com
WHERE CAN I FIND MORE HELP?
More help is provided once you are a customer, all the help including, videos, 24/7 lightning fast customer support, and live chat. Is all included with every Hosting plan we supply.